FAQ

Placing an order

We sell an assortment of nutritional supplements such as omega 3 and 6 supplements, calcium supplements and multivitamin and amino acid supplements, food, treats, accessories and toys for dogs and cats. We also sell grooming care items, apparel, and miscellaneous pet-related items (beds, poop bags, etc.) for dogs and cats.

RemedioVet carries many varieties of quality foods. The best food for your pet depends on their specific health needs. Our team members are educated in understanding the nutritional value of each of the pet foods we carry so that they can assist our customers in their pet food selection.

To get the best food for your pet, let a team member know their:

  • Age
  • Health concerns
  • Previous food brand
  • Special dietary needs or sensitivities
  • The price point you are looking to stay within

From that, we can assist you in selecting a food and make more specific suggestions about feeding guidelines. Also, all of our foods come with a 45-day return policy. Should the first can/dry combination not work for your pet, you can return the unused portions (50% or more remaining) in the original packaging for a full refund.

Finally, we stress the importance of seeking a vet’s care/suggestions for any pet that has potential medical issues before making any changes to your pet’s diet.

Yes! Our standard return policy is up to 30 days for unopened, unused product. However, if 30 days have gone by since your purchase and you feel there was some defect, issue with quality, or other concern, please come in and we will do everything in our power to ensure you are 100% satisfied.

To be eligible for a return, your item must be unused and in the same condition that you received it (in its original packaging).

Shipping & delivery

We believe that it is important from a sustainability perspective that you merge your purchases so that we can send larger orders fewer times to reduce our environmental footprint.
Thank you for your understanding!

We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent.
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that will let you trace your parcel.

If you are unsure that your order has been placed, there are different ways to check this:

– When the order was placed, you should have arrived on a page titled “Your order”.
– An order confirmation has been sent to your specified email address. Make sure that this email has not ended up in your spam.
– You can see your order on your account. By clicking here you will be redirected to “My Page”.

– You can also use the chat feature to message us directly.

To keep our fast deliveries, you can only purchase products that are in stock. If you try to purchase more items than what we have in stock, the order will not go through and the system will automatically revert to the number of items in stock at the moment.

If you wish to cancel your order, contact our customer service department as soon as possible. Please give us a call at 8920578443 for faster handling time.

In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee that we can cancel your order.

It is not possible to add or remove items in an existing order. However, you can make another order and we will correct the shipping cost afterwards.
Contact our customer service and we will confirm when or if the change has been made.

In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.

Payment

If you want to change your shipping address, please contact our customer service as soon as possible. In order to keep our fast delivery times, your order is processed as soon as it has entered our system. Once your order has been processed, we cannot make any changes. We can therefore not guarantee that we will be able to make the change for you.

We work with leading shipping suppliers to enable fast deliveries from our warehouse to your home. However, there are sometimes delays, if this happen you are more than welcome to contact our customer service for help. You can also click here to track your package.

We strive to ship all orders from our warehouse within one business day. Please see our checkout page for shipping options and delivery times.

If you have not received your order within the promised time frame, please contact our customer service so we can resolve the issue for you. Please note that a missing parcel claim must be reported to us within 30 days from the day that you placed the order.

To track your order, please add your order number and the email address used when placing your order.

Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.

Return & refunds

RazorPay

With RazorPay we offer different payment solutions. You can read more about them directly on RazorPay’s website.

Your invoice is always emailed to the email address you provided at checkout. The invoice will be emailed to you once we have sent your order from our warehouse.

If you experience problems with ordering on our website, it may be because you are trying to pay with a card issuer or payment method that we currently do not support. If none of these are applicable, please check with your bank to make sure your card supports online purchases.

If you have further problems, please contact our customer service.