Terms & Conditions

Welcome to RemedioVet, operated by REMEDIO HEALTH LLP. By accessing or using remediovet.com, purchasing our products, or using any of our services, you agree to these Terms of Service.

Please read these terms carefully before using our website.

1. General Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws.

You may not use our website, products, or services for any illegal or unauthorized purpose.

We reserve the right to refuse service, restrict access, cancel orders, or limit quantities where reasonably necessary.

2. Products and Services

RemedioVet offers pet-related products including pet food, treats, supplements, grooming products, accessories, apparel, wellness products, and other pet-care products.

We make reasonable efforts to ensure that product descriptions, images, pricing, ingredients, sizes, and other information displayed on our website are accurate.

However, actual packaging, colour, appearance, or specifications may vary slightly from the images displayed online.

All products are subject to availability.

3. Pet Health Information

Any information available on our website regarding pet health, nutrition, grooming, supplements, or wellness is provided for general informational purposes only.

It should not be considered a substitute for professional veterinary advice, diagnosis, or treatment.

For pets with medical conditions, allergies, ongoing treatment, or specific health concerns, we recommend consulting a qualified veterinarian before using any health-related product or supplement.

Always follow the product label and manufacturer's instructions.

4. Orders

All orders placed through remediovet.com are subject to:

  • Product availability

  • Successful payment or payment approval

  • Order verification

  • Delivery availability

  • Applicable legal requirements

We reserve the right to refuse, cancel, or limit an order in cases including pricing errors, incorrect product information, stock shortages, suspected fraud, or payment issues.

If a prepaid order is cancelled by us, the applicable amount will be refunded through the original payment method.

5. Pricing and Taxes

All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.

Applicable taxes will be charged in accordance with Indian laws.

We reserve the right to correct pricing errors or inaccuracies before fulfilling an order.

6. Payments

Customers must provide accurate and complete billing and payment information while placing an order.

Payments may be processed through third-party payment service providers.

We are not responsible for delays or interruptions caused by banks, payment gateways, or other third-party payment providers.

7. Shipping and Delivery

Orders are generally delivered within approximately 5–10 business days after successful order verification and payment approval.

Delivery timelines exclude public holidays and may vary depending on the delivery location, product availability, courier delays, weather conditions, or other circumstances beyond our reasonable control.

Personalized, customized, or special-order products may require additional processing time.

Once your order has been shipped, tracking information will be provided where available.

Free Shipping

Orders above ₹999 qualify for free standard shipping within India, subject to any exclusions mentioned during checkout.

For orders below ₹999, shipping charges will be calculated and displayed during checkout.

Additional charges may apply for oversized products, special deliveries, or remote locations.

Expedited or Express Delivery may be available at an additional cost where applicable.

8. International Orders

Customers wishing to place an order for delivery outside India should contact us directly before placing the order.

Email: woof@remediovet.com
Phone: 905-666-0440

International customers are responsible for any customs duties, import taxes, clearance fees, or other charges applicable in the destination country.

International delivery timelines may vary due to customs procedures and logistics conditions outside our control.

9. Returns and Refunds

Eligible products may be requested for return within 14 days from the date of delivery.

To qualify for a return, products must generally:

  • Be unused and in their original condition

  • Be returned in the original packaging

  • Include all tags, accessories, or components supplied with the product

  • Include valid proof of purchase

Certain products may not be eligible for return due to hygiene, safety, personalization, product condition, or other applicable restrictions.

Customized, personalized, final-sale, or specifically marked non-returnable products cannot be returned unless they are defective or incorrect.

Approved refunds will generally be processed through the original payment method.

Banks or payment providers may require additional time to reflect the refunded amount.

10. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

We may request:

  • Your order number

  • Photographs or videos of the product

  • Packaging photographs

  • Details of the issue

After verification, we may offer a replacement, return, or refund as appropriate.

11. Order Cancellation

You may request cancellation before your order has been processed or dispatched.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

We reserve the right to cancel an order because of stock shortages, incorrect pricing, payment issues, incorrect customer information, suspected fraudulent activity, or other reasonable circumstances.

12. Shipping Charges and Refunds

Shipping charges are generally non-refundable unless the return is caused by an incorrect, damaged, or defective product supplied by us.

Any return shipping charges will be governed by our applicable Return and Refund Policy.

13. Accuracy of Information

We make reasonable efforts to keep information on our website accurate and updated.

However, the website may occasionally contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Prices

  • Promotions

  • Availability

  • Shipping charges

  • Delivery timelines

We reserve the right to correct such errors or update information without prior notice.

14. Promotions and Discount Codes

Discount codes, coupons, promotional offers, and sale prices may be subject to additional terms.

Unless specifically stated otherwise:

  • Promotional offers cannot be exchanged for cash

  • Offers may have expiry dates

  • Certain products may be excluded

  • Multiple promotional codes may not be combined

  • Promotions may be modified or discontinued at any time where permitted by law

15. Intellectual Property

All content available on remediovet.com, including but not limited to:

  • Brand names

  • Logos

  • Product photographs

  • Graphics

  • Website designs

  • Text

  • Illustrations

  • Marketing material

is owned by or licensed to REMEDIO HEALTH LLP and is protected under applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, or commercially use our content without prior written permission.

16. Prohibited Uses

You may not use our website:

  • For illegal or fraudulent activities

  • To violate applicable laws

  • To infringe intellectual property rights

  • To upload viruses, malware, or harmful code

  • To interfere with website security

  • To submit false or misleading information

  • To attempt unauthorized access to our systems

  • To collect information about other users without permission

Violation of these terms may result in restriction or termination of access.

17. Third-Party Services

Our website may contain links to or integrations with third-party services, including payment providers, logistics companies, social media platforms, and external websites.

We are not responsible for the content, policies, availability, security, or practices of independent third-party services.

18. Disclaimer

We make reasonable efforts to provide accurate product information and reliable services.

However, except where required by applicable law, we cannot guarantee that our website will always operate without interruption or error.

Pet products, supplements, grooming products, and wellness products should always be used according to their labels, manufacturer instructions, and professional veterinary guidance where appropriate.

Nothing in these Terms limits any consumer rights that cannot legally be excluded under Indian law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, REMEDIO HEALTH LLP and RemedioVet will not be liable for indirect, incidental, consequential, or special damages resulting from the use of our website, products, or services.

Nothing in these Terms excludes liability where such exclusion would be prohibited under applicable law.

20. Privacy

Personal information submitted through our website will be handled in accordance with our Privacy Policy and applicable data protection laws.

By using our website, you acknowledge our collection and processing of personal information as described in our Privacy Policy.

21. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any updated version will be published on remediovet.com with the revised effective date.

Continued use of our website after any changes constitutes acceptance of the updated Terms to the extent permitted by law.

22. Severability

If any part of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue to remain valid and enforceable.

23. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal requirements, disputes shall be subject to the jurisdiction of the competent courts in Chandigarh, India.

24. Contact Information

For questions regarding these Terms of Service, orders, shipping, or customer support, please contact:

REMEDIO HEALTH LLP
RemedioVet

Address:
Plot 157-A, Shop 9, Ground Floor,
Sarangpur, Chandigarh 160014
India

Phone: 905-666-0440
Email: woof@remediovet.com
Website: remediovet.com